Customer account
Sign in with the email used at checkout to view the order information available through Shopify Customer Accounts.
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Order Status
Track Your Order
Use your customer account for live order information and available tracking updates.
Tracking email
After fulfillment begins, tracking is sent to the email connected to the order. Check spam or promotions folders if it is not visible.
Tracking not updating?
A carrier may need additional time to scan a newly created label. If there is no movement after several business days, contact support.
Have your order number ready
For faster help, include the order number and checkout email. Never send payment details or passwords.